Shipping policy
Delivery Service from ebonium limited
We care about Delivery and want to make sure we get products to you in perfect condition
There are 3 Delivery Options we provide:
Courier to Door by DPD and other couriers
2 to 3-day pallet or courier delivery door service on a small range of products
Full Delivery to place of use by 2 man teams with full unwrap, checking, and waste removal
Where products have delivery options you can choose this at checkout when you input your postcode.
Our service is as follows:
On All large items delivery is 2 men as standard with:
Delivery to place of use:
We assume lifts and access are available for the 2nd floor and above deliveries
Customers must make sure that there is adequate access and room for large items
Most products are welded/manufactured assembled so are large, make sure there is plenty of room
Products must be signed for and any unlikely damages noted on the delivery note.
Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages. Please note ebonium is Not liable for damages after delivery
For small items, we use couriers to deliver them to your door with
Notification of a delivery window
Option to change the delivery
Option to click and collect from a local point
On Fast Delivery Items
This is a Delivery to Door Service only and on large items products maybe on pallets
Pallets are left on-site and used to protect the product
Delivery is 8am to 5pm with no tracking
Delivery is free on all orders in England & Wales
There is a delivery surcharge for all Scotland postcodes as our Scottish Delivery partners have a higher charge but the same great service and the price is shown at checkout when you put your postcode into the form.
Contact us for quotes for Islands.
The majority of products are delivered with the free to door service
We do offer a deliver to place of use service.
This is a professional home/office delivery solution that works as follows once we have processed your order:
You will receive an e-mail confirmation of your order once we have received it
Within one or two days of stock orders, you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made-to-order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues,
however, we do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
You will receive a call if the delivery is delayed.
Sometimes this does happen, but we do let you know
We will place the item(s) into the location you want to use it
Will remove all packaging and take it away
Will ask you to sign a delivery note and check the products
Any damages or issues must be noted on the delivery note
We recycle packaging to reduce landfill and help the environment
Will deliver between 8am and 8apm for homes but normal business hours 8 am to 5 pm for companies
If you need weekends or fixed time slots charges will apply and are subject to agreement
The reason we have this service is so that you the customer do not:
Have to move heavy items
Get rid of waste
Have any transit damage as the items are signed and checked before the delivery team depart.
It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.
Our professional delivery service may be slightly longer than the next day service offered by some other suppliers but we believe in quality and do not leave the product for you to unwrap and locate. This reduces damages and means we get it right first and every time. As important is the effect on the environment. We do not send empty vehicles with part loads and by offering a slightly longer lead time we are helping the environment. Before you order from the next day service, think about your requirement and believe in traditional values and service.
Please note that
The area and access for delivery must be completely clear to allow access for the team to locate the product and work without hindrance.
Installation can only take place in the presence of the customer or customer representative at the delivery point.
It is the customer's responsibility to ensure delivery permits are available and current if applicable.
Charges may apply if:
The delivery team arrives on-site and no one is available to receive the delivery. There is a re-delivery fee of £70 as the product has to be returned and re-delivered.
The delivery team arrives on-site and the designated area is deemed unclear or unsafe from a Health and Safety perspective. We do have to comply with this.
Access is not available to the point of delivery.
We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
We take the delivery seriously for you
Should you have a particular delivery requirement please enquire before placing your order.
For large orders and installations we can provide full quotes for you.
An additional charge will be levied for deliveries if you have predefined requirements, this is because the route may not be as effective and efficient.
We deliver to all of mainland UK postcodes, but surcharges as above may apply.
If you are lucky enough to live on Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, Northern Ireland or PO Box addresses, please contact us for delivery quotes and lead times.
