Shipping policy

Delivery Service from Thats My office ebonium limited

We care about Delivery and want to make sure we get products to you in perfect condition

Our Delivery Options are as follows:

  • Free Delivery for orders over £50 to door for small and large items
  • Option of Next Day Delivery on a range of products
    • This is chargeable and shown at checkout
  • Option of Delivery to Place of use with assembley and unwrap
    • Desks, chairs and cabinets will be assembled subject to space and access  
    • This is chargeable and shown at checkout
  • We also offer a furniture collection and recycle service 

Where products have delivery options you can choose this at checkout when you input your postcode.

Our Optional charged services are as follows:

All large items delivery is 2 men as standard with:

  • Delivery to place of use:
  • We assume lifts and access are available for the 2nd floor and above deliveries
  • Customers must make sure that there is adequate access and room for large items
  • Most products are welded/manufactured assembled so are large, make sure there is plenty of room
  • Products must be signed for and any unlikely damages noted on the delivery note.
  • Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages. Please note ebonium is Not liable for damages after delivery


For small items, we use couriers to deliver them to your door with

  • Notification of a delivery window
  • Option to change the delivery
  • Option to click and collect from a local point if available

On Fast Delivery Items 

  • This is a Delivery to Door Service only and on large items products maybe on pallets
  • Pallets are left on-site and used to protect the product
  • Delivery is 8am to 5pm with no tracking

 

Delivery is free to door on all orders in England & Wales over £50

There is a delivery surchargefor all Scotland postcodes as our Scottish Delivery partners have a higher charge but the same great service and the price is shown at checkout when you put your postcode into the form.

Contact us for quotes for Islands and off shore.

The majority of products are delivered with the free to door service

Thats My Office Delivery and Assmeble to place of use service

This is a professional home/office delivery solution that works as follows once we have processed your order:

  • You will receive an e-mail confirmation of your order once we have received it
  • When stock is available (within one or two days of stock orders), you will receive a phone call or e-mail notifying you of the delivery date.
  • Delivery will only be booked if confirmation is received
  • If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
  • For made-to-order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
  • The delivery is planned for an agreed day and you will be given a 2-hour delivery slot the day before delivery, usually by text message.
  • We cannot guarantee am or pm deliveries
  • We do not currently offer a set day and our delivery teams do try and accommodate most issues,
  • We do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
    The route is scheduled with a number of delivery points and the experienced teams know how long delivery will take
    You will receive a call if the delivery is delayed.Sometimes this does happen, but we do let you know


During Delivery

  • We will place the item(s) into the location you want to use it
    Will remove all packaging and take it away
    Will ask you to sign a delivery note and check the products
    Any damages or issues must be noted on the delivery note
  • We recycle packaging to reduce landfill and help the environment
    Will deliver between 8am and 8apm for homes but  normal business hours 8 am to 5 pm for companies
    If you need weekends or fixed time slots charges will apply and are subject to agreement


The reason we have this service is so that you the customer do not:

  • Have to move heavy items
  • Get rid of waste
  • Have any transit damage as the items are signed and checked before the delivery team depart.
  • It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.

Our professional delivery service may be slightly longer than the next day service offered by some other suppliers but we believe in quality and do not leave the product for you to unwrap and locate. This reduces damages and means we get it right first and every time. As important is the effect on the environment. We do not send empty vehicles with part loads and by offering a slightly longer lead time we are helping the environment. Before you order from the next day service, think about your requirement and believe in traditional values and service.

 Please note that

  • The area and access for delivery must be completely clear to allow access for the team to locate the product and work without hindrance.
  • Installation can only take place in the presence of the customer or customer representative at the delivery point.
  • It is the customer's responsibility to ensure delivery permits are available and current if applicable.

Charges May Apply if:

  • The delivery team arrives on-site and no one is available to receive the delivery. There is a re-delivery fee of £70 as the product has to be returned and re-delivered.
  • The delivery team arrives on-site and the designated area is deemed unclear or unsafe from a Health and Safety perspective. We do have to comply with this.
    Access is not available to the point of delivery.
    We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
    We take the delivery seriously for you
  • Should you have a particular delivery requirement please enquire before placing your order.
  • For large orders and installations we can provide full quotes for you.
  •  An additional charge will be levied for deliveries if you have predefined requirements, this is because the route may not be as effective and efficient.

We deliver to all of mainland UK postcodes, but surcharges as above may apply.

If you are lucky enough to live on Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, Northern Ireland or PO Box addresses, please contact us for delivery quotes and lead times.